Platform Redesign · Global Rescue · 2023–2024

Partner Portal

One hub for 900+ travel partners to run the relationship themselves.

Client Global Rescue
Year 2023–2024
Role Creative Direction · Product Design · UX
Discipline Platform Redesign · Partner Enablement · Design System

Global Rescue's growth runs through 900+ tour operators, guides, and agencies, but their assets lived in inboxes and commission questions moved one email at a time. I designed the Partner Portal as a single hub across five surfaces, built around a co-branded landing page that partners generate themselves with their own referral codes, tying every conversion back to quarterly paid and unpaid earnings. A three-step onboarding path, a searchable resource library, and a named account manager replaced a fragmented affiliate program with a platform partners run themselves.

Impact

900+ Travel Partners Tour operators, guides, and agencies served
1 Unified Hub Replaced scattered email and PDF workflows
3 Onboarding Steps Activate → Integrate → Expand
5 Portal Surfaces Dashboard, pages, commissions, resources, onboarding

01 The Home

Partner Dashboard

Greets each partner by name and puts the tools they actually use up front.

Partner Dashboard · Modular Home
Module System · Configurable Cards

A modular home that greets each partner by name and puts the tools they actually use up front — a resource search, commission stats, a source tracker, announcements, and one-click access to their dedicated account manager.

The layout is built from configurable cards, so a high-volume tour operator and a boutique guide can each shape the portal around how they actually work.

02 The Engine

Co-Branded Pages & RP Codes

One link a partner can add to their site, drop into booking confirmations, and share across social — with every conversion tracked back to them.

Co-Branded Landing Pages · RP Codes

The partner’s primary launch tool: a co-branded landing page and referral (RP) codes generated inside the portal, designed to educate travelers, drive conversions, and track performance back to the partner who sent them.

03 The Loop

Commission & Source Tracking

Partners can see exactly what their promotion is earning.

Commissions · Setup & Tracking

Clear, at-a-glance revenue reporting — paid and unpaid commissions by quarter, plus a source tracker that ties total sales back to each landing page and campaign, so partners can see exactly what their promotion is earning.

04 The Support

Resource Library & Support

A named account manager a partner can schedule time with directly, rather than chasing over email.

Support · Dedicated Account Manager
In Context · Partner Desktop

A searchable library of logos, videos, destination reports, and co-branded assets — with Quick Links, Recent, and Favorites — backed by additional support and a named account manager a partner can schedule time with directly.

05 Day One

Quick Start Guide

Compresses the whole relationship into three moves, so a brand-new partner is generating protected bookings immediately.

Safe Travel Partner Quick Start Guide

Onboarding got its own artifact. The Safe Travel Partner Quick Start Guide compresses the whole relationship into three moves — Activate the co-branded landing page, Integrate Global Rescue into traveler communications, Expand reach through social content — so a brand-new partner is generating protected bookings from day one.

Credits

Global Rescue

Partner Marketing Lead

Product Owner

Engineering

Development Team

Creative

Joseph Lambert — Creative Direction, Product Design